Terms of sale

Seller

The service is sold by Altered Horizon Ventures Inc. (French name: Horizon Modifié), a Québec corporation based in Montréal, Québec, Canada. Email: [email protected]. The full postal address appears on your Stripe receipt.

What you are buying

A one-time rain flood risk check for a civic address you choose in Québec or in the City of Ottawa: a rain-on-grid simulation computed over a hexagon about 400 m in radius centred on the address, from the government terrain model (NRCan HRDEM, 1 m) and public data. The result includes the water depth modelled around the building (the 90th percentile of the ground within 3 m of the walls, with the deepest single spot beside it; if no building outline is found near the address, the ground within 10 m of the federal geocoder's address point, which is usually the street) during a design storm (100-year return period, 60-minute duration, intensities from Environment and Climate Change Canada's records for the nearest station that publishes values for that storm), whether rain collects there (more than 5 cm), what street drainage removes where municipal catch-basin data exist (for now, on the island of Montréal only; elsewhere no drainage is credited and the depth is an upper bound), a map and a 3D view of the neighbourhood with the storm animation and a PDF report, unless the calculation fails its quality checks or the document cannot be produced.

The simulation is a shallow-water simulation of the rain that falls on the area itself and runs off over the terrain (rain falling on roofs is assumed to drain away into the sewer); water arriving from a river or lake, sewer backup, the pipe network, lot drainage (grading, swales, drains), ice jams and storm surge are not modelled. Where the public structures inventory records a culverted road crossing, the crossing is lowered to a partly blocked opening rather than solved hydraulically. If the simulation cannot complete within the time allowed, or the result cannot be produced, the order is refunded automatically. An address the terrain data do not cover is refused before payment, and nothing is charged.

This is an indicative screening. It is not a hydraulic study, not an insurance assessment and not an official flood-zone map, and it does not replace your municipality's maps or professional advice. Levels are expressed as CGVD2013 elevations.

Price and payment

The price shown at purchase is in Canadian dollars, taxes included. Payment is processed by Stripe. We never receive or store your card number.

Delivery

The check starts automatically at payment. The result is usually delivered in about fifteen minutes, occasionally up to about thirty when the service is busy, and longer when there is a queue. The result is made available at the email address you provided and on floodverity.com through a private link. The link stays active until your data is deleted, 30 days after you place the order.

Cancellation and refunds

The check starts at payment and cannot be cancelled once it has started. If we cannot produce the result (for example, the simulation does not finish in the time allowed, the data are judged too uncertain, or the result is not delivered within three hours of payment), the payment is refunded in full, automatically, to the original payment method, and you are notified by email.

These terms do not remove the rights the Québec Consumer Protection Act gives you for a distance contract.

Liability

The result is provided as is, for information. To the extent the law allows, our liability for any damage related to the use of the result is limited to the amount paid for the check.

Personal data

How your email and the checked address are handled is described in the privacy notice. That data is deleted automatically 30 days after you place the order; a copy can remain in our backups for up to 30 more days.

Governing law

These terms are governed by the laws of Québec and the laws of Canada applicable therein.